Privacy Police
Privacy Policy
Privacy Notice
This privacy notice explains how Trafalgar uses and protects personal information related to our customers, website users, and others who interact with us. We are committed to protecting your personal data, and it is important that you read this privacy notice along with any other privacy notices we may provide when collecting or processing personal data, so you fully understand how and why we use your data. This notice supplements other privacy notices and does not override them.
Trafalgar (referred to as “we,” “us,” or “our” in this notice) values your privacy and strives to provide a secure, trustworthy experience across all interactions, whether you’re making a purchase, managing an account, or using our website.
Our commitment
We respect your right to privacy and aim to ensure you have a positive experience with us, whether visiting our website, making bookings, or interacting with our brand. We know your personal data is important to you, and we want you to feel confident in our data protection practices, which reflect our commitment to handling your information with care.
How we collect your Personal Data
We collect personal data in various ways, including but not limited to:
• Direct Interactions: You may share personal information with us when you fill out forms, contact us by mail, phone, or email, or leave feedback about us on TripAdvisor or other platforms. This includes comments or photos posted on our social media platforms, as well as content where you have tagged us.
• Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. This data is collected using cookies, server logs, and other similar technologies.
• Third Parties: We may receive personal data about you from various third parties and public sources.
Business-Related Information
If you are associated with a business or organisation that is our customer, we may collect personal data, including:
• Business Details: Name, address, contact information, payment details, and financial information of the business.
• Role Within the Business: Your position (e.g., owner, partner, director, employee, agent).
• Work Contact Details: Work address, telephone numbers, fax number, and work email.
Purpose: This data is collected to fulfil contractual obligations and manage our business relationships effectively.
Legal Bases: The processing is necessary for the performance of a contract and is based on our legitimate interests in managing customer relationships and providing services.
Categories of Personal Data
Identity Data: Includes first name, last name, username or similar identifier, title, date of birth, and gender.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Financial Data: Includes bank account and payment card details.
Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Includes information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
Call Recordings: Includes recordings of calls made to our reservation centres.
Legal Bases for Processing
You may receive marketing communications from us if you have requested information or purchased goods/services from us, unless you have opted out. By opting in to receive marketing communications, you may also receive materials from our affiliated brands or partners offering related products, as well as through completed request-a-quote (RAQ) forms or brochure requests.
We may also receive your contact information from third-party lists, where you have provided consent to share your data with us for marketing purposes. This allows us to share information and offers related to our services with you.
If you prefer not to receive marketing from us or our affiliated brands, you can opt out at any time by unsubscribing through any marketing email sent to you or by contacting us.
For direct mail, you can unsubscribe by emailing us at viaggia24@gmail.com .
Marketing Communications
We process your personal data under the following legal bases:
• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: Processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights and interests do not override those interests.
Records of Processing Activities
We process personal data for the following activities, along with their respective legal bases:
Activity | Purpose | Legal Bases | Source |
Customer Payments | Process customer payments while meeting legal obligations and contractual agreements. | Contract | Live chat interactions, Customer support |
Customer Master Data Processing | Manage and maintain accurate customer information for operational needs and contractual obligations. | Contract | Internal business operations, Data analysis |
Customer Self-Service | Enable customers to independently manage their accounts and services. | Contract | Customer requests, Document distribution |
Abandoned Cart Follow-Up | Re-engage customers who abandoned bookings to complete transactions. | Legitimate Interests | Marketing campaigns, Customer interactions |
Booking Services (Ecommerce) | Facilitate and fulfil bookings made through ecommerce platforms. | Contract | Marketing campaigns, Prospective customer interactions |
Customer Booking | Process and manage customer bookings for various services. | Contract | Direct mail campaigns, Customer preferences |
Booking Cruise Reservations | Handle and confirm cruise reservations. | Contract | Competition entries, Customer interactions |
Customer Servicing via Genesys | Provide customer support using the Genesys platform. | Contract | Customer inquiries, Interaction records |
Travel Agent/Partner Data Processing | Manage data related to travel agents and partners for collaborative services. | Contract | Partner relationships, Customer interactions |
Booking Bus Tours | Facilitate and confirm bus tour bookings. | Contract | Customer feedback, Survey responses |
Customer Tour/Trip Logistics | Manage logistics and arrangements for customer tours or trips. | Contract | Customer feedback, Review submissions |
Candidate Data Processing | Process data of candidates applying for positions within the organisation. | Consent | Website interactions, Marketing analytics |
Paid Media Marketing | Conduct marketing activities through paid media channels (e.g., paid search, social ads). | Legitimate Interests | Advertising campaigns, Prospective customer interactions |
Customer Live Chat | Provide real-time customer support via live chat. | Consent | Offline marketing campaigns, Customer preferences |
Business Intelligence Reporting | Analyse data for business insights and reporting. | Legitimate Interests | Live chat interactions, Customer support |
Customer Document Distribution | Distribute relevant documents to customers. | Contract | Internal business operations, Data analysis |
Customer Marketing Campaigns | Execute marketing campaigns targeting existing customers. | Legitimate Interests | Customer requests, Document distribution |
Prospect Marketing | Conduct marketing activities targeting prospective customers (e.g., email, digital marketing). | Legitimate Interests | Marketing campaigns, Customer interactions |
Brochure Direct Mail | Send marketing brochures via direct mail. | Consent | Marketing campaigns, Prospective customer interactions |
Customer Competitions | Organise and manage competitions for customers. | Consent | Direct mail campaigns, Customer preferences |
Customer Inquiries (RAQ) | Handle and respond to customer inquiries (Request a Quote). | Contract | Competition entries, Customer interactions |
Customer Management with Ground Handlers and Third Parties | Manage customer relationships with ground handlers and third parties. | Contract | Customer inquiries, Interaction records |
Customer Survey | Conduct surveys to gather customer feedback. | Legitimate Interests | Partner relationships, Customer interactions |
Customer Reviews | Collect and display customer reviews on our platforms. | Legitimate Interests | Customer feedback, Survey responses |
Website Visitors Marketing | Conduct marketing activities targeting website visitors who have interacted with us. | Legitimate Interests | Customer feedback, Review submissions |
Prospect Advertising | Advertise to prospective customers through various channels. | Legitimate Interests | Website interactions, Marketing analytics |
Data Generated by Us
We and our suppliers or subcontractors may generate personal data about you in the following ways:
• Enquiries, Bookings, Complaints: Data generated when handling enquiries, bookings, or complaints.
• Fulfilment of Contracts: Data generated during the fulfilment of bookings or contractual agreements.
• Analysis of Personal Data: Insights gained through data analysis to improve services and customer experience.
• Website Usage: Data collected from your use of our website, as detailed in our cookie policy.
• Telephone Calls: Recordings of telephone calls for training and quality purposes.
Purpose: This data is used for operational purposes such as improving customer service, service delivery, and business analytics.
Legal Bases: The processing is based on legitimate interests to maintain and improve our services, fulfil contractual obligations, and comply with legal requirements.
Account, Registration, and Loyalty Information
We collect information regarding your accounts, registrations, and participation in loyalty programs.
Purpose: This data is used to manage your account, facilitate registrations and memberships, and administer loyalty programs.
Legal Bases: Processing is necessary for the performance of a contract and is based on our legitimate interests in providing personalised services and improving customer loyalty.
Correspondence
We process messages and communications related to bookings, enquiries, or contracts between you, us, and third parties.
Purpose: Correspondence data is essential for confirming bookings, responding to inquiries, resolving issues, and fulfiling contractual obligations.
Legal Bases: Processing is necessary for the performance of a contract and is based on our legitimate interests in providing efficient customer service and managing relationships.
Website Usage Information
We collect personal data from your use of our website, including:
• Data Collection: Information about your visits and interactions, including IP address, device details, browser type, operating system, and time-zone.
• Cookies and Web Beacons: Data collected through cookies and web beacons to enhance user experience and analyse website performance.
• Page Interactions: Data about the pages visited, services/products viewed, duration of interaction, etc.
Purpose: This data helps us improve website functionality, personalise user experience, and optimise marketing efforts.
Legal Bases: Processing is based on legitimate interests to understand user preferences, improve performance, and deliver relevant content and advertising.
User-Generated Content (UGC)
We may process content you provide related to your experiences with us, including:
• Feedback, Blogs, Reviews, and Images: Content submitted to our platforms.
• Marketing Use: Use of such content in marketing materials, on our website, in emails, or shared with trade partners.
Purpose: User-generated content enhances marketing, promotes engagement, and provides authentic testimonials.
Legal Bases: Processing is based on consent when you submit content and is necessary for our legitimate interests in promoting services and engaging with our audience.
Sharing data with Third Parties
We may obtain personal data about you from third parties, including:
• Providers of Holidays, Accommodation, and Travel Services: Data obtained to fulfil bookings and provide comprehensive travel services.
• Credit, Fraud, and Identity Verification Agencies: Data obtained for identity verification, fraud prevention, and secure transactions.
• Businesses You Are Associated With: Data to enhance customer service and manage business relationships.
• Purchased Third-Party Lists: We may also receive personal data from third-party providers, including purchased marketing lists, where you have opted in to allow your information to be shared for marketing purposes.
• Social Media Platforms: We may collect personal data through interactions on social media platforms (e.g., Facebook, Instagram), including engagement with our advertisements and campaigns.
Sharing with Affiliated Brands
We may share your personal data with other affiliated brands if you have explicitly opted in, requested a quote (RAQ), or requested a brochure from those brands. Your data will only be shared under these specific circumstances, and we do not sell or share your personal information for any other purposes.
Cookies
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and we use them to improve your customer experience. Please see our separate Cookie Notice.
Location of Personal Data
Other entity processing your personal data on our behalf) may transfer, store, and process your personal data within the European Economic Area ("EEA") and the Italian Country. We may also transfer your personal data outside the EEA and the Italy only to companies within our group or to parties with whom we have a contract based on the Standard Contractual Clauses issued by the European Commission. We ensure that your personal data is protected by requiring all our group companies and contracted parties to adhere to the same data protection standards. This ensures that adequate safeguards are in place for such transfers outside the EEA and the Italy.
Data Privacy Framework
Oasitravel complies with the Data Privacy Framework, which ensures the protection and proper management of personal data. We adhere to the principles of transparency, accountability, and user control over personal data.
Oasitravel complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union If there is any conflict between the terms in this privacy notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
In compliance with the EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Trafalgar is committed to cooperating with and complying with the advice of the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) to address unresolved complaints regarding our handling of personal data received under these frameworks.
Under certain conditions, individuals may invoke binding arbitration to resolve complaints that are not addressed through other DPF mechanisms. For more details, please refer to Annex I of the DPF Principles.
As part of our participation in these frameworks, our organisation is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). We may also disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We comply with the DPF Principles regarding the onward transfer of personal information to third parties. If we transfer personal information to a third party acting as a controller, we will ensure this is done in accordance with the Notice and Choice Principles. For transfers to third parties acting as agents on our behalf, we remain liable under the DPF Principles if the agent processes personal information in a manner inconsistent with the Principles, unless we prove that we are not responsible for the event leading to the damage.
If you have questions or complaints regarding our compliance with the DPF Principles, individuals should first contact our Compliance Team at: viaggia24@gmail.com.
Children’s Personal Information
Our website is not meant for children, as defined by data protection laws, and we cannot always know the age of those using it. If a child has shared personal information without permission from a parent or guardian, the parent or guardian should contact us. If we find out that a child’s personal information was collected without proper consent, we will delete the child’s account, if they have one.
In some cases, we may need to collect children’s personal information, such as for bookings, buying travel-related services, or other special situations (like family-focused features). When we handle children’s information, we follow strict rules to ensure it is used lawfully, only when necessary, and kept secure.
If you have questions about how we protect children’s personal information, or if you are a parent or guardian who wants to delete or update your child’s information, please contact us at viaggia24@gmail.com.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. Specific retention periods for different aspects of your personal data are available upon request.
Your Rights
You have rights under data protection laws regarding your personal data, including the right to:
• Access your personal data.
• Correct your personal data.
• Erase your personal data.
• Object to processing of your personal data.
• Restrict processing of your personal data.
• Transfer your personal data.
• Withdraw consent.
To exercise any of these rights, please use our dedicated email your request to viaggia24@gmail.com.
Right to lodge a complaint with a supervisory authority
The laws we comply with are regulated by the Information Commissioners Office, online at www.garanteprivacy.it In addition to your rights above, it is open to you, if you have a complaint or a concern, to seek assistance from this supervisory authority who has powers to compel us to comply with applicable laws and fine us for non-compliance. However, before you do so, we would hope that you will contact us first to discuss any complaint or concerns you have.
Data Security
We prioritise your data security with strict measures to prevent unauthorised access, loss, or disclosure:
• Physical Security: Secure premises and controlled access to storage areas.
• Encryption and Network Security: Data encryption, firewalls, and advanced security protocols.
• Access Control: Restricted data access with strong authentication.
• Data Minimisation: Collect and retain only necessary data.
• Audits and Monitoring: Regular checks for vulnerabilities and compliance.
• Staff Training: Ongoing education on data protection practices.
• Incident Response: Rapid action plan for data breaches.
• Third-party Compliance: Ensured through contracts.
• Privacy by Design: Privacy integrated into our systems from the start.
• Continuous Improvement: Regular updates to security measures.
These measures ensure your personal data is safe and handled responsibly at all times.
Changes to This Privacy Notice
We keep our privacy notice under regular review. Any changes we make to our privacy notice will be posted on this page and, where appropriate, notified to you by email.
Contact Us
The data controller responsible for the processing of your personal data is Oasitravel, located at MIra, RVia Monte Grappa 4, Venice.. You can contact us at email at viaggia24@gmail.com .
For further details on how we and our affiliated brands handle your data, please refer to the individual privacy notices of each brand.
Cookie
About this Policy
This Cookie Policy (“Policy”) describes Oasitravel’s collection, use, and retention of the cookies present on the website. Cookies are simple text files that help coordinate Oasitravel ’s website servers and your browser to display the full range of features offered by us. These features include hassle-free automatic logins and authentication, shopping cart functionality, third party ad serving, ad management, preference setting, audience measurement and statistics, tracking our visitors’ journey until our partners’ websites, language setting, among others. We require your consent to process cookies, unless you provide us with your personal information, for instance for registration, placing an order, or complete online forms. In this case, we may collect, store and use your personal information in accordance to our Privacy Policy . We encourage you to read this document.
About Us
This is the cookie policy of Oasitravel Tours (referred to as "we", "us" or "our"). We are incorporated under the laws of Venice. Our incorporation number is n.5990 del 18/01/2013 Via Monte grappa n.4 - 30030 Oriago di Mira (VE)
Email: viaggia24@gmail.com
Telefono:+39.392.252.2722
P.IVA: 03305320278
Provincia Venezia-Italia
Cookie Law
This Cookie Policy is to inform you as to how we look after your personal data when you visit and browse our website and tell you about your privacy rights and how the law protects you. Your personal data and the way we collect online identifiers through cookies and other tracking technologies are regulated by the General Data Protection Regulation (EU) 2016/679 (also known as GDPR), the Directive on privacy and electronic communications 2002/58/EC (also known as the ePrivacy Directive) amended by the Directive 2009/136/EC (also known as the Cookie Directive). For the purposes of the provision of our services, we also comply with the California Consumer Privacy Act of 2018. In summary, to comply with the law, we need to give clear information about what the cookies are used for, why, and obtain consent from you, the user. These are the objectives this Policy is set out to achieve.
Types of Cookies and Purpose
Enhance our website’s functionality
Cookies allow us to enhance the functionality of our website so that we can personalise your experience and allow you to use many of the useful features of our website. These cookies are strictly necessary for the proper functioning of the website.
For example, we use cookies so we can remember your preferences and the contents of your shopping basket when you return to our website. We also need cookies to track your journey on our website and when you leave our website for a partner’s website so that we ensure we can manage our partnerships and customer base efficiently.
Enhance our website’s performance
This type of cookies helps us understand how our websites are being used, mainly for analytical purposes, so that we can work on providing an improved user experience. Cookies used for this purpose do not collect information that identifies a user, but the data is aggregated and made anonymous.
For example, data on error messages displayed to users will be collected and the developer team will assess whether the problem is prevalent and solve it.
Web beacons and parameter tracking
These cookies and similar software known as web beacons are used to count the number of users visiting our website, or the number of actions made by the users.
Internet Protocol (IP) address and traffic data
A set of data such as IP addresses, access rates, and page views are recorded in our servers. These data do not allow us to identify any individual, i.e. no personal data is collected.
We might also use techniques such as pixels, which we don’t refer to as cookies because they don’t store information on your device. A pixel is an electronic file embedded into an email which allows us to see if the message was delivered, if and when you read it, and what you clicked on. We sometimes place these in marketing emails and newsletters. We use similar technology to get the same information about push notifications we send you.
We assess the cookies present in our website periodically, to ensure they are aligned with the requirements of current legislation. For instance, we remove persistent cookies set to hold data for an excessive period of time, which do not meet the principle of storage limitation.
Necessary Cookies
Essential cookies enable core functionality such as the online shopping basket. Our website function properly without these cookies. We may place these cookies without your consent.
We also use essential cookies for security, network management, accessibility and to help webpage to load quickly. They help us to keep track of what you are booking as you move through each stage of the booking process. Without them the online booking process cannot take place.
The following essential cookies are placed on the website:
Necessary |
Widgets.ready (apps.mypurecloud.com) |
Statistic Cookies
Statistic cookies help us make your experience better, improve the performance of our website and deliver relevant online, customer-tailored advertising. No information is collected unless you give permission. Some non-essential cookies are placed by us and some by third parties. |
Statistics |
tldtest# (apps.joinsherpa.io) |
Marketing Cookies
Marketing |
_rxuuid (1rx.io) |
How to Disable Cookies
You can manage non-essential cookies and change your preferences at any time in Manage Cookie Preferences in the website footer. You can adjust your preference by ticking or unticking the relevant boxes, then click 'Allow Selection' and Close’.
As cookies are stored in the web browser used to access the website, users need to change the settings pertaining that browser in particular. Below are some of most popular browsers and corresponding links to the vendors’ guidance on disabling cookies:
- Internet Explorer:
https://support.microsoft.com/en-eu/help/17442/windows-internet-explorer-delete-manage-cookies
https://support.microsoft.com/en-eu/help/278835/how-to-delete-cookie-files-in-internet-explorer
Firefox:
https://support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature
Chrome:
https://support.google.com/chrome/answer/95647?hl=en-GB
Safari:
https://support.apple.com/kb/PH5042?locale=en_GB
Opera:
https://www.opera.com/help/tutorials/security/privacy/
In addition, Google Analytics gives you the option to install an opt-out browser add-on for Internet Explorer 11, Firefox, Chrome, Safari, and Opera:
https://tools.google.com/dlpage/gaoptout
Rejecting Cookies
Please note that disabling or rejecting the use of cookies on our website may result in some pages becoming inaccessible or not functioning properly.
Further Information
Several websites explain how cookies work, offering more detail, such as www.aboutcookies.org, and www.allaboutcookies.org. (we have no affiliation with these websites).
Contacting Us
If you have any questions about our Cookie Policy or about how we process your personal data, including any complaints, please contact us either by e-mail to viaggia24@gmail.com.
Changes to our Cookie Policy
We may change this Cookie Policy at any time and from time to time without notice to you, including by publishing a new version on our website. When we will make any change, we will notify you on our website of such change. You can check the top of the document to see the latest version in force. Any change will be prospective only, and we will not make any changes that have retroactive effect unless legally required to do so.
